Shipping policy

Shipping Policy

Domestic Shipping (United States)

  • Orders are usually processed and shipped within three work days after purchase.
  • Custom orders or figures with additional items may require additional time to process, typically up to 10 work days depending on the complexity of the request.
  • Shipping costs is free domestically for orders over $20 

International Shipping

  • We ship globally with some restrictions to the UK.
  • International shipping rates are $30 for all countries.  
  • International shipping is free for orders above $250.
  • Customers are responsible for any additional duties, taxes, or VAT required by their local postal service upon delivery.
  • For UK customers your order must be above 135 pounds to be placed on this website. For smaller orders consider shopping on our Etsy storefront.

Packaging and Handling

  • All orders are carefully packaged to ensure safe transit.
  • Larger or more fragile items may require additional time to ensure proper handling.

Delivery Timeframes

  • Domestic shipping typically takes 3-7 business days 
  • International delivery times vary and are influenced by customs processing in your country. Please allow 1-2 weeks for international shipments.

Customs and Duties

  • International customers are responsible for paying any customs fees or import taxes incurred during shipping. These charges are not included in the order total.
  • Please check with your local customs office for more information on potential charges.

Lost or Damaged Items

  • If your order is lost or damaged during shipping, please contact us immediately at store@armaturenine.com with your order number and a description of the issue. We will work with the carrier to resolve the problem.

Returns and Exchanges