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FREQUENTLY ASKED QUESTIONS
How does your warranty system work?
Email me a photo of the part that has broken or is defective and I’ll ship you a new one free of charge (you pay shipping). What I usually do is give you a code that identifies the broken part but is used to place a new order of the figure in question. This way I know exactly which figure and exactly which part to ship (and where).
Note: If you purchased any of my 1/6 scale (large) figures between June 1st, 2017- December 8th 2023, your purchase came with a lifetime warranty. Smaller figures (1/12 scale) came with a 12 month warranty. Starting December 8th 2023 all figures will not come with a warranty unless the customer chooses to purchase it from the drop-down menu at the time of purchase.
What if something broke and I don't have a warranty?
Reach out anyway. If it's due to a defect in the product we will usually send you a free replacement as long as you pay the shipping cost.
Can I pay in installments?
Not anymore. We were accepting installments between May 2021 and March 30th 2024. Since then the ability to pay in four installments via shopPay and affirm (purple pay button during checkout) has been discontinued because we believed it was having an adverse effect on our sales (was forcing invasive verification).
What's the difference between Rider & Ranger?
In terms of articulation, Ranger has articulated hands whereas Riders have block shaped hands. Articulated hands are available for Riders to purchase separately and as of Sept 2024 are actually to scale, but they have 5 fewer points of articulation compared to Ranger's articulated hands (2 per finger instead of 3). Other than this, the biggest difference is their size (Ranger is ±12" and Rider is ±6") and consequently their weight, fragility and ease of use. Rider can be a bit stiffer in places and Ranger can be smoother to operate.
Both have magnets on hands and feet, however Ranger has three on each foot. Rider has only a single magnet on the toe. But Rider's toe design allows for the magnet to reach the tip of the toe so you can do tip-toe stances (with patience).
What is the difference between the XX, XY and Classic?
In terms of appearance the XX is slightly shorter, has a narrower back (smaller distance between shoulders) and has breasts and softer facial shape. The XY has a more masculine torso, wider back and more chiseled face. The classic has a torso with the logo on it (tribute to how the figure came originally in 2012), a flat head with a magnet on top (also tribute to its past design), but same proportions as the XY. In terms of range of motion they're all the same. But I guess the flat head on the classic makes it easy to do head stands. My personal favorite is the xy. Riders have an additional difference: As of April 4th, 2024, the XX and XY Riders have a simple hole in the back for mounting the chroma green stands. The classic rider has retained the 1/4 metal screw adapter in the back for old time's sake. The Rangers all use the same screw adapter.
Do you ship outside the U.S.?
Our website: As of March 30th 2024 we are shipping everywhere in the world using DHL Express shipping (packages arrive within 1-7 days. We use DAP (Delivery/Duty at Place). This means that when your package is delivered you may need to pay import taxes in order to retrieve your package (Value Added Tax). Please include your phone number to prevent delays.
With DHL you get a tracking number that persists across nations so you'll be able to follow your package as it reaches its destination.
On Etsy: If you purchase a figure via
Etsy, then Etsy handles the entire tariff/VAT and charges you in advance for it if you don't exceed a threshold (see our Etsy page for more info)
Can I get replacement parts or add-ons?
Yes! You can find individual replacement pieces for each figure here:
Replacement 1/12 pieces (Small) can be found here Replacement 1/6 pieces (Large) can be found here.
Please note that as of December 10th 2023 all pieces have been made available and may take 1-2 weeks to ship.
I’d like to feature your products in some commercial photography and video works I’m doing. Do I need to pay a licensing fee for this?
Nope! In fact, I encourage you to use these products for your commercial projects, whether you use it as reference, or feature it as-is. I'd love a credit, but it’s not necessary. You don’t even need my permission. It’s kind of the point of the figure as it’s meant to be a tool for creative people. The only thing you can’t do with A9 is make physical or digital replicas of the figure or parts, that’s my job and how I keep the lights on :) Design appropriation is also not permitted (taking my design and appropriating it as your own). For questions or clarifications reach me at store(at)armaturenine(com).
How long will it take to get my order?
As of Sept 2024 I'm working toward shipping products no later than one week after they were placed. Only exception to this highly complex orders, customized figures or figures purchased with added pieces from the parts page.
Are you ever going to manufacture them through more conventional means?
As funds allow I'm trying to transition to using molds. This may take years given the expense involved. But I'm making steady progress. That means that these figures continue to be of a very limited edition nature. The figure you get, is likely only going to be one of dozens in existence because of the way in which they are constantly changing and being iterated on. Once molds are made for all pieces, they will likely become fixed.
Do you offer discounts for bulk orders?
Actually, yes! If you or your institution plans on purchasing ten or more of a-kind, you can score anywhere between a 10% to a 30% discount. The details are in this blog post:
Will the figure get loose over time?
Figures from earlier iterations (2023 and prior) may get loose in places. This has largely been addressed in the newer 2024 version. To tighten those joints you can coat them with a thin layer of liquid super glue, let it dry fully and then re-assemble. Fitting should be like new or tighter.
